What should you do while you wait for help?
A few simple steps keep everyone safer.
- If it is safe and dry, switch off the main switch on the consumer unit.
- Unplug appliances connected to the affected area, but only if you can do it without touching anything wet or damaged.
- Do not keep resetting a trip switch that keeps dropping out. It is trying to tell you something.
- Keep children and pets away from the area.
- Do not take the cover off the consumer unit or poke at wiring.
If all the lights are out in your street too, it may be a power cut rather than a fault in your home. The free number 105 puts you through to your network operator.

